Contact us

If you have any queries, or require any additional information, please contact us.

Customer solutions Concierge service

1300 552 079 within Australia

+61 1300 552 079 from overseas

Contact us on Skype1

Contact us on Twitter

Contact us on Facebook

Lost and stolen cards - 24 hours every day

1300 552 079 within Australia

Hours of operation (AEST)

Monday to Friday - 8:00am to 9:00pm

Saturday - 8:00am to 8:00pm

Sunday - 8:30am to 8:00pm

Social media servicing operating hours:

 

Monday to Friday 9:00am to 5:00pm.

Weekends & Public holidays - CLOSED

concierge service is available 24/7, just ask for 'concierge'.

Write to us

28 Degrees MasterCard

GPO Box 1818

Melbourne VIC, 3001

International emergencies

MasterCard International

+1-636 722 7111 from overseas

Fax

1300 369 905

Please help us improve our service to you.

We know that sometimes things don't go as well as they should and problems arise. If this happens to you please let us know so we can fix the problem.

Click here for information on how to make a complaint.

1. Important information about Skype and your security

For your online safety, you must always use the “Skype™ Us” link on the website at www.28degreescard.com.au when contacting us via Skype™. You should always connect directly and not through a bookmark or a link. We have only one Skype™ Account, which is go.com.au1.

Please note that the Skype™ service is not encrypted and that the internet is an inherently insecure medium. If you are concerned about your privacy information, you should not use Skype™ to contact us.

We will not initiate contact with you via Skype™. Do not respond to incoming calls via Skype™ purporting to be from Latitude and instead report them to Fraud.Query@latitudefinancial.com.

If you prefer to use the Skype™ Out service, you can contact us at +6198198222 our Skype™ service is limited to voice calls only.